Certified Programme in Workplace Mediation (Click here for Brochure and Booking Form - PDF 407kb)
Programme Objective
To give management, supervisors and staff representatives the
opportunity to develop key skills in implementing solutions for/with
parties involved in workplace conflict with a focus on minimising the
costs of unnecessary interpersonal and workplace conflict, and to
enhance the working environment.
On
completion of the programme participants will be Certified Mediators
and will qualify for membership of the Mediators Institute of Ireland
and other professional mediator bodies.
Learning Outcomes
By the end of this programme participants will have:
* developed a thorough understanding of the various aspects and dynamics of workplace dispute resolution,
* an ability to facilitate the management of workplace conflict
* a thorough understanding of dispute resolution methods including mediation.
* Practiced the skills necessary for workplace Mediation
* The opportunity to gain internationally recognised certification in Mediation.
Programme Outline
* Develop the knowledge and skills required to be an effective mediator
* Understanding Conflict Resolution Theory
* Negotiation Theory
* Mediation Principles and Process
* Communication & Mediation Skills
* Personal Awareness
* Employee Rights and Related Legal Implications
* Developing appropriate ADR solutions for the workplace
Programme Methodology
The programme is delivered as follows:
* Pre course work, self assessments and case study provided on CD with full learning resource pack
* 40 hours tutor led experiential learning and supervised skill
development by experienced ADR specialists and Mediators at advanced
practitioner level
* Assessment of skills
* Written course work to be submitted within an agreed timeframe after
the programme based on a suitable case study.
Programme Tutors
Gerry Rooney, MSc HRD, Member of the Mediators Institute of Ireland and
Member of the MII Accreditation Policy Committee, Advanced
Practitioner- Workplace Mediation with the International Centre for
Dispute Resolution and Leadership
Ray Flaherty, MBA, Member of the Mediators Institute of
Ireland,Advanced Practitioner- Workplace Mediation with the
International Centre for Dispute Resolution and Leadership
In addition both tutors are experienced HR and IR practicioners.
Target Audience
Management, supervisors and staff representatives.
Dates
Please contact us for dates and further details of forth coming programmes.
Duration
60 hours – including six days tutor led training
Cost
€2,100 per person – including 6 day programme, 1 day assessment, lunch and tea/coffee.
Number of Participants
Minimum 9, maximum 15.
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